Baby Steps

Remember the Bill Murray movie "What About Bob", and how the therepy he was using was referred to as taking baby steps ? Today's blog concerns making small changes to your environment not the huge ones that crash systems and wreak havoc on user uptime.

Moving an organization towards a Service Delivery focus is a process of "baby steps". Make continuous improvements to your processes, measure what you are doing and establish base lines. You can start in a multitude of ways, I like to start with the Service Desk/HelpDesk. Funnel all of your issues through the Service Desk, and start reporting. Your incident management tool is where the information about what is not working lives. Start picking off problem areas and measure your results. How many critical sysytem outages are you having, track these over time? How many times do new programs go into production only to fail the next day? Begin doing code reviews before applications go into production. Are servers running out of resources unexpectedly? Measure these things and take steps to correct the issue. The key thing is to start picking off these issues, over time your IT life will become more manageable.